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Every .strandberg* instrument comes with a 2-year limited warranty that covers any manufacturing defects in materials or workmanship. We stand behind the quality and craftsmanship of our products, and our support team is here to assist you should any issues arise during this period.
We offer free standard shipping on all orders over €100/$100 within Europe and the United States. Enjoy a seamless and cost-effective delivery experience when ordering within our supported regions.
Each .strandberg* instrument is shipped with a high-quality gig bag at no additional charge. Designed for durability and ease of transport, the included gig bag keeps your instrument safe whether you're practicing at home or heading to a rehearsal or performance.
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"I know how it sounds… like an advert on TV but… try strandberg and you will not be the same man. This is the ultimate Guitar experience: the design, the craft, the sound. You just need to see, touch, and hear it yourself."
Artur M. – Verified Buyer
Delivery Inspection
Each .strandberg* guitar is unpacked and inspected by our expert technicians to ensure top-tier build quality and appearance.
Hardware & Electronics Check
All hardware and electronics are thoroughly tested for precision, functionality, and adherence to wiring schematics, with any underperforming parts replaced.
Performance Check
Every guitar undergoes a playability and tone test where its overall performance is evaluated to ensure that it meets our standards.
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Before delivery, each instrument undergoes a thorough inspection and setup to ensure it plays and sounds its absolute best. This includes:
String check: Fresh strings fitted if needed, for optimal tone and playability
Fret and Fret-Ends check: Fret and fret ends are confirmed to be level and smooth
Nut/zero-fret check: Ensuring accurate string spacing and proper height
Truss Rod Adjustment: Fine-tuned truss rod adjustment for perfect neck relief
String Height (Action) check: Action is adjusted for ultimate playing comfort
Pickup Height check: Optimized for balanced tone and output
Intonation check: Precise calibration for correct intonation across the fretboard
Reliability check: Ensuring every component is tight and reliable
Specialty Part Adjustments: Fine-tuning potential unique components specific to your guitar
Play test: Every instrument is play tested to ensure optimal playability and performance
Final inspection of finish: Final inspection and cleaning to ensure a flawless, spotless finish
When your guitar arrives, you can expect it to be ready to play straight out of the box, perfectly dialed in for an exceptional experience.
We offer free returns within 30 days from delivery for orders placed online through our web shop. If you wish to return any ordered items, please contact our customer support within 30 days from delivery to obtain a Return Merchandise Authorization (RMA).
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Our world class Strandberg Support team is ready to help! They know everything about our products and are committed to ensuring you get the most out of your instrument — whether you need setup advice, troubleshooting help, or personalized recommendations.